MORE THAN TWO WEEK NO RESPONSE TO PROBLEM LOGGED

I ACTIVATED MY BIS SERVICE MORE THAN 2 WEEKS AGO ,TO DATE NO SERVICE HAS BEEN RECEIVED AND NOBODY IN THE WHOLE OF TELKOM CAN GIVE ME ANSWERS ,THE CALL CENTRE AGENTS LIKE OSCAR JUST DON'T GIVE YOU A CHANCE TO SPEAK AND TELL YOU THEY CAN DO NOTHING ABOUT IT. SPOKE TO A TEAM LEADER (CLAUDIA) ,NOBODY IN THE WHOLE OF TELKOM MOBILE CAN GIVE AN ANSWER.