More than one number on account
<p>I have been trying to get assistance for months now regarding this ***** that is going on my account. I have only 1 line through Telkom yet for a few months now I have been paying for 2 lines. I call the call centre and get no help. I want to know how they could add a line to my account without my authorisation and how am I going to be refunded for paying for someone else's service!!??</p>
So no surprise, you guys have cut me off even after I have paid the amount that I am suppose to pay according to my subscription. When I phone the call centre I am told to pay the outstanding amount before I get reconnected. When I bring up the other number on my account, I am told I am liable for the outstanding and nothing can be done until it's paid. I find it ridiculous that I am paying for a service that I have not received and yet again I have to pay this outrageous amount just to get my service back. I have received no help and no answers. Also what the hell do you guys have telkom stores for if not to help with these queries. I'm tired of talking to people at the call centre who are no help. I went to the eastgate store yesterday and was told they don't do account queries. I am so done with you guys. I am honestly looking into other options. I work from home and have lost so much work thanks to Telkom.
So no surprise, you guys have cut me off even after I have paid the amount that I am suppose to pay according to my subscription. When I phone the call centre I am told to pay the outstanding amount before I get reconnected. When I bring up the other number on my account, I am told I am liable for the outstanding and nothing can be done until it's paid. I find it ridiculous that I am paying for a service that I have not received and yet again I have to pay this outrageous amount just to get my service back. I have received no help and no answers. Also what the hell do you guys have telkom stores for if not to help with these queries. I'm tired of talking to people at the call centre who are no help. I went to the eastgate store yesterday and was told they don't do account queries. I am so done with you guys. I am honestly looking into other options. I work from home and have lost so much work thanks to Telkom.