1 reviews | Active since May 2016

10 Jun 2016, 03:23

MORE THAN A YEAR LATER AND MATTER STILL NOT RESOLVED !!!!

<p>I have written NUMEROUS e-mails, made COUNTLESS telephone calls to your accounts department AND have lodged MANY complaints on HelloPeter.com over a period of at least 18 months. And NEEDLESS to say --- THIS MATTER HAS STILL NOT BEEN RESOLVED !!!</p> <p>The ADSL charged on my account (statement date 2014/09/18) for 28 Aug 2014 - 17 Sep 2014 has STILL not been reversed.</p> <p><br />The ADSL line was changed from *** to 011-954-***X from 2014/09/18 ONLY.<br />The amount of R98.94 plus VAT of R13.85 (Total R112.79) must therefore ALSO be discharged.</p> <p> </p> <p>I DEMAND that you attend to this matter WITHOUT ANY FURTHER DELAY !!!</p> <p> </p> <p>ALSO ---- I HAVE NOT HAD A TELEPHONE ACCOUNT (BILL) FROM YOU SINCE 2016/02/19 ------</p> <p>YOU USED TO E-MAIL ME MY ACCOUNTS BUT THAT TOO HAS NOW STOPPED ----------</p> <p>I REQUIRE ALL MY TELEPHONE ACCOUNTS AS FROM FEBRUARY 2016 ---- URGENTLY !!!!!!!!!!!!!!!!</p>

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Replies (2)
Telkom
Telkom's reply10 Jun 2016, 05:59
Official

HI salome-van-burick-magerstein

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible. We do apologise for the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

's update12 Jan 2017, 10:38
Reviewer Update

This matter was resolved and we are now HAPPY customers again.

Thank you TELKOM !