More than a week, still no fix

Last week Monday, 12 October 2015, I logged a fault with your call center...970CRK121015.... I have phoned on numerous occasions to get feedback...to this day there is still no solution to the problem<br> <br> I am not going to pay for this ******* service, how can you charge people for something they are not getting?????<br> <br> I either want this solved today, or my deposit back, and you can come and fetch your ******* out my house!!!!