More than a week now Fault 255CRK171017

My Telkom line/internet got damaged in the storm last week Tuesday and from Wednesday my internet is not working. I reported it on Tuesday the 17th. I had to phone every day to find out what the status is because no-one is giving any feedback. Fault 255CRK171017 id **********

Evry time I get told they are waiting for a technician to take the job card.

This is my business. I can not work without it and have to make alternative arrangements for my staff.

This is very disappointing, yet you have to pay a full months subscription.

Totally unacceptable. Maybe a person should consider taking further steps