lP
lerisha P

1 reviews | Active since Sept 2015

21 Sept 2015, 07:50

MORE THAN A WEEK AND STILL no feedback from ADSL

Fridah/Tabisa / Tanya<br> <br> You promised to escalate my query & revert back with feedback on Mon 14 Sep 15 on Hello Patter and its now Mon 21 Sep 15 do you'll take this as a joke and just say things because it's a Social Media site<br> MORE THAN A WEEK AND STILL no feedback and my issue is still not resolved , will Telkom only (fix) credit my money back when I take you'll to the customer protect .... <br> Reported my issue since August and still no satisfaction despite innumerable calls and promises by call centre staff (what a joke - who trained these people?) including a so-called \manager""; is this the way you treat your customers <br> <br> Telkom was quick to debit my money but to return the money you took is a mission ;"""

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Replies (1)
Telkom
Telkom's reply21 Sept 2015, 08:08
Official
Hello lerisha,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is SM145502

We apologize for any inconvenience caused.

Regards,

Eric
Telkom Social Media Team
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