JR
Jacobus R
1 reviews | Active since Sept 2017
02 Nov 2017, 11:45
More than a month without response on my request to cancel service
I've submitted a request to cancel a telephone line with Telkom on the 28th of September. The same day I received feedback that it will take them 21 working days to respond to my request.
This in itself is absurd; it's an ********* and pathetic ploy to make it as difficult as possible to cancel service with them, showing their own complete lack of confidence in their products.
Further to this, however, I've yet to receive any feedback from them and it's now the 2nd of November. Conveniently they'll invoice me for yet another month which will meet the same level of difficulty to contest; probably resulting in most customers just giving them the money out of complete frustration with the process.
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Replies (1)JR
Jacobus R's updateReviewer Update
06 Nov 2017, 11:01Good Morning,
The agreement for the telephone line is between Telkom and myself. My ISP has nothing to do with this agreement; unless you can provide me with an agreement between the relevant parties indicating otherwise. As such, Telkom is obligated to cancel the service withing 30 days from my written request to do so.
If Telkom and the ISP in question have another agreement, then I encourage you to take it up with them and invoice them as you deem fit.
Kind regards,
JR
Jacobus R's update06 Nov 2017, 11:01
Reviewer Update
Good Morning,
The agreement for the telephone line is between Telkom and myself. My ISP has nothing to do with this agreement; unless you can provide me with an agreement between the relevant parties indicating otherwise. As such, Telkom is obligated to cancel the service withing 30 days from my written request to do so.
If Telkom and the ISP in question have another agreement, then I encourage you to take it up with them and invoice them as you deem fit.
Kind regards,