More than a month without ADSL and telephone

This is a follow-up to my previous complaint of issues with the call centre and no technician scheduled despite Telkom providing me with installation dates.<br> After resorting to create a HelloPeter account, I was contacted 3 days later by Telkom informing me that a technician will be sent out. After waiting 27 days for my internet and telephone service, my excitement was most understandable when two technicians arrived to install my line.<br> <br> After about an hour at my house they notified me that they couldn't continue with the installation because there was some box or drain for which they didn't have the tools to open. Apparently another person at Telkom deals with that. As I've come to expect by now, they only came back 7 days later to complete the installation. Furthermore their work wasn't done neatly and the cabling looks untidy