More than a month without a line

I reported a fault on my line on the 14 January 2016. On the 25 Telkom reported that problem was resolved. This is untrue!!! I reported the fault again and on the 1 February 2016 I was given a fault number 134CTK010216. I have been waiting since 1 February 2016 for Telkom to resolve this issue. I have tried several times through my SP, Afrihost, and directly with Telkom for them to address this issue. <br> I have been paying my SP and Telkom for services and a line which I AM NOT RECEIVING!!!<br> <br> This is totally unacceptable!!! This has been taking far too long.<br> Can someone please fix this ASAP!!!