MB
Magda B
1 reviews | Active since Feb 2017
16 Dec 2017, 07:15
More than a month without a land line????
I logged a call on the 17 Nov for a dead land line. Call was closed without the line being restored. Logged another call on the 26 Nov *** - this call is still in progress. The guy phoned me on a Saturday and promised to come on the Monday, didn't phone again also didn't come on the Monday!! Then Telkom actually have the nerve to charge me line rental? What line? Its longer than a month? The only thing from Telkom that's on time is the Bill. Utterly pathetic!
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Replies (1)MB
Magda B's updateReviewer Update
11 Jan 2018, 06:12Official private business reply
Good day BlouMB,
Thank you for making contact with us.
Please be assured that the fault has been escalated with the dispatch centre, requesting that a technician urgently attend to the fault.
No ETR is available as yet.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
BlouMB: privately
For the last two weeks its been escalated...... Telkom does not know the meaning of escalated - If Telkom charge me for line rental you can please close my account asap!!!!!!!!!
This was the previously private replies!!!! I will also be ashamed to admit that I keep on charging people for something they didn't get!!! Please credit my account and close it!!!!
MB
Magda B's update11 Jan 2018, 06:12
Reviewer Update
Official private business reply
Good day BlouMB,
Thank you for making contact with us.
Please be assured that the fault has been escalated with the dispatch centre, requesting that a technician urgently attend to the fault.
No ETR is available as yet.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
BlouMB: privately
For the last two weeks its been escalated...... Telkom does not know the meaning of escalated - If Telkom charge me for line rental you can please close my account asap!!!!!!!!!
This was the previously private replies!!!! I will also be ashamed to admit that I keep on charging people for something they didn't get!!! Please credit my account and close it!!!!