More than a month with no feedback regarding a line move

Hi, I placed an order to get my line moved to a new address and i have received no feedback regarding the matter nothing has been done. When I phone the order department it take 30 to 40 minutes to get through and then they just tell me the order is with the technical department and they will contact me. The order was logged the 9th of November until now no feedback.

Order number: ********** 92 Escalation number: **********

Méno De Villiers