More than a month no internet or landline

Complaint logged 20 September. I phone almost daily with no luck whatsoever and no one knows what is going on. I get a different story everytime I phone. Complaint has been escalated countless times. No one has ever contacted me. Cable was repaired last week Friday. Technician just showed up Monday said internet would be back at 11am. It's still not working and not one call centre agent, online chat agent or fb agent can help me. I am on technician number 9 according to my records but have no idea why if the cable is repaired and replaced why I still have no internet. I was told this morning to go and buy a wireless router and spend more money. What are they actually trying to tell me? Would really appreciate some honest feedback and have my internet up and running.