More than a month - no appointment date

I submitted a request more than a month ago to move my Broadband service to my new home. I have only been informed that my area does not have service and an appointment date will need to be scheduled. I have yet to receive an appointment date even!! And now I have to pay for a month without any service, with no idea of when I will actually have internet again. To add insult to injury, I just received an SMS to put payment on debit order - how about I see some service before you worry about payments.