More than a month! How hard is it to do your job?!

We moved at the beginning of March from Radiokop to Weltevreden Park. On 1 March I finally made contact with Telkom to have our ADSL lined moved. We had a technician come on 30 March. Then he said that they'd only organised a voice line not an ADSL line. Then we had to wait over a week for another technician. Now there's some other problem with moving the line to a new exchange. It has been over a month, I still got my full Telkom bill (over R300) for a service I have not received. I still have to pay my internet bill (almost R200) which I have been unable to use AND my husband and I are having to spend 100's of rand on cell phone data! Is Telkom going to refund me all these unexpected expenses when we've just moved into a new house and don't have finances to spare?!?<br> WHEN is Telkom going to sort this out and WHEN are we going to get a Telkom ADSL line for our internet?<br> I sent an email directly to Telkom almost 2 weeks ago and have had no response...???