More than 5 weeks to deal with a case. No response or update.

When selecting the 'nature of your review' theres so many things I can select besides customer service. Pathetic, incompetence, they don't care, ect.

Its been 5 weeks since I've logged a case and from then I've called every day to get an update. First I was told that it takes 72 hours to resolved then I'm told it takes 72 WORKING hours. And even after 72 WORKING hours has past weeks ago there is still no update. On top of that a second contract get opened on my name with out my consent after I specifically asked numerous time if my contract will be reinstated. And to this day no one understands the nature of my case yet they find it baffling that I have two contracts with the same number. The most frustrating part is that when you call the call centre all they can do is email the back office, nothing else. And those Social Media Special Services.....even worse. Oh of course, you guessed it....the invoices still keep coming. I've heard how pathetic Telkom can be but I never knew how extremely pathetic they can be until I experienced it for myself.