More than 4 weeks

I app**** at westgate store for laptop deal, had no stock every time phoned still no stock. Tried online order no call back. Tried calling can't process order no stock.how can all have no stock? And no one knows when new stock coming? Please help need the laptop!<br> Add a new Telkom Report<br> <br> Inappropriate report?<br> SUPPLIER'S RESPONSE Telkom<br> Time and Date 23:58 | Tue 5 Apr 16<br> Hello kingbenji,<br> <br> Thank you for making contact with us.<br> <br> Please be assured that this matter has been escalated to the relevant department and feedback will follow.<br> Your reference number is SM220855<br> <br> We apologise for any inconvenience caused.<br> <br> Regards,<br> Hilary<br> Telkom Social Media Team<br> CUSTOMER'S FEEDBACK kingbenji<br> Time and Date 06:38 | Sat 9 Apr 16<br> Utterly Disgusted: Response to question fast but feedback none. Reference not even on system. Please someone help