More than 3 months and still intermittent connection and wrongfully billed.

<p>Good day,</p> <p>I app**** for telkom Internet close to the end of January 2017.</p> <p>yesterday, the 18th of April, at last I received my telkom router and just received my telkom bill. There are a few things in question. For one, the unnecessary call out fee? When the technician left the Internet was still not working? How do you charge if all is not working 100%.</p> <p>From the 10th of March when service was installed fully but without an adsl router, I thought I should try an old router.</p> <p>Then After a week or so I used the old router to try and get it working but connection was intermittent and only worked for a couple of days then no connection again.</p> <p>Today I installed the telkom router but still no Internet?</p> <p>How can I be charged if there is constant problems and not on my side.</p> <p>A fault has already been reported 23CVK170417 on Monday the 17th of April. Still no service!</p> <p>Not even to mention that I app**** in January.</p> <p>I am getting really frustrated with the level of service I am getting and also being billed while service was not functioning properly. I would like some answers regarding this.</p>