more than 2 weeks for reconnection

My account was locked last year October. In feb 16 I paid my full account. Logged a request to be reconnected. Still waiting after 16 days. Every time I call they say someone is attending to it. The account had extras added to it but was not taken off when account was suspended. Now I must pay for thing I never used. I cannot change it before my account is activated again. Telkom is *****ing from me. They must reimburse me for the extras added to my account and reconnect me as end of this month I will receive an account again and they expect me to pay my account. Case nr ***2. This very poor service.