More than 2 weeks and no help

We have had a landline and ADSL with Telkom for almost 4 years. Sunday two weeks ago our lines dropped. 15 days later we have given Telkom 5 phone calls (where we were cut off by the call centre a few times and had to dial again) from someone else's landline and now going on complaint number 3 and we have received NO feedback from Telkom. When we phone the call centre they cannot assist as to when we can get assistance. Please help as we can't even finish our studies that are due. This is not the type of service we expect from Telkom. Our first complaint was not even noted on Telkom's system. The second complaint was removed by Hello Peter even though nothing has been resolved. Account holder is NG Oosthuizen.