More than 2 months with out telephone lines and no one really cares.

<p>Our company has been having intermittent issues with the 3 Telkom landlines since July. On most of the matters we lost at least 1 week of sales and this happened more than 5 times between July and November. In November 2 lines went dead and we were forced to operate on one which has been a nightmare because for a company with at least 5 sales people only one person can be on the phone. If a customer calls while the one person is on a call it means that the phone will just ring endlesly on the customer's side. We have logged faults (537CTZ051216, 535CTZ051216 & 10CRV090117) but since Novermber we were told there was a cable issue by one person and some would tell us the call has been assigned to a technician who will contact us or come to sight. The one technician who did come said he had to attend to a fault on the fax so he was not there to deal with the telephone lines and he advised us to contact the call center. Eventually I escalated it to ********** but for some reason the person responding to the emails is just *********** in that the only thing they kept telling me is that a</p> <p>1-A Technician was despatched to the calls - 17 January</p> <p>2-The issues were linked to a cable fault - 17 January</p> <p>3-There is still a cable fault linked, technicians are working on it and no ETA - 31 January</p> <p>4-The fault has been cleared - 22 February</p> <p>Howere our lines are still not working we are still operating only on one line and we have lost a lot of business from not being accessible to our customer amongst other things we have ran up the cellphone bills trying to improve communications. This company called TELKOM is the worst company I know of to day. People there just don't care because no matter how much we complain the only thing they can do is to say sorry and keep to what they were doing without even being bothered. So many issues we have with Telkom are not really because of system failure but simply their lack accountability and that don't attitude.</p>