More terrible customer service from Telkom - May 2016

<p><span style="color: #555555; background-color: #ffffff;">My Telkom fixed line is not working. I logged a fault two weeks ago. During this week I tried to escallate the fault via Telkom Chat. Unfortunately I did not get the name of the agent who helped me. I was assured that a technician had worked on my fault 'as recently as yesterday'. &nbsp;Whe I asked for the fault to be escallated I was informed that it is now at 'the highest priority'. When I asked for reference number to confirm the escallation, the chat was terminated by the Telkom agent.</span></p>