1 reviews | Active since Jul 2014
MORE Telkom problems
<p>In January I cancelled my landline and we are going into August and I am STILL being billed. This is not through lack of trying to sort this issue out - numerous calls, emails and Hello Peters and nothing! I refuse to pay for a service that I cancelled in writing as per the terms of our contract. I suggest you go back into your records and sort this out as you will not be getting a cent out of me for the landline!</p> <p> </p> <p>More concerning and I want this sorted and reversed IMMEDIATELY is my mobile bill. I have a charge of R200 for 'payment rejection fee'. I have always paid my account on time and before the due date and cancelled the direct debit order as you double billed me on several occassions. </p> <p> </p> <p>I am sick of contacting Telkom monthly and getting no response. I am tired of posting on hello peter to get a generic response that someone is sorting out my account and it seems that that is just for appearance sake to make your company look like they are assisting, when in fact you do NOTHING to help loyal paying customers.</p> <p> </p> <p>I expect someone to contact me via email TODAY with confirmation that the R200 has been credited to my account. You will find that the account has been paid before the month end due date (as it is every month)! Also - what is a 'backout' fee?????? Another R98.94 charged to my account!!!! </p>
Hi Brenda,
Thank you for making contact with us.
Please be assured that we have sent your query to the Collections Team for further assistance, they will be in contact with you.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Brenda,
Thank you for making contact with us.
Please be assured that we have sent your query to the Collections Team for further assistance, they will be in contact with you.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
