More Telkom problems

Telkom just does not fail to continue to frustrate me at every turn. I have just discovered that the line i requested to be moved in the initial query last year is still active at my old residence even though i EXPLICITLY stated that i was moving and my old line was meant to be terminated. Not only had i been paying for 2 lines over past few month but now that account is in arrears and Telkom wants me to continue paying for a line that is NOT supposed to be on my account!!! TELKOM FIX YOUR INCOMPETENCE AND REIMBURSE THE MONEY I HAVE PAID FOR A LINE THAT WAS SUPPOSED TO BE CANCELLED!!