More poor service

More poor service from Telkom. This time, Telkom Mobile. My LTE link is unusable. I've logged a case with their service desk on the 5th of March. I've been following up on the case on a regular basis and the feedback was the case is in the queue waiting for a technician. On Thursday the 24th I suddenly received an SMS stating the case was closed because the technician could not get a hold of me. I never received any calls and confirmed on the 30th with the service desk that the technician was dialling the number of the LTE service. No wonder this person could not get a hold of me?<br> <br> I immediately phoned the service desk to confirm that my service was still down. The agent I spoke to assured me that the case would be reopened and even asked me what time on the 29th the technician can contact me. I never received any calls.<br> <br> I called in again on the 30th only to be told that the case was not reopened and that I had to log a new case. What for? To wait another four weeks before the case is closed again!!!???? I was advised to escalate the case, which I did. The only difference now is I am told the tech will call me.<br> <br> No service for 4 weeks and waiting!! Don't use Telkom!!