More off than on

<p>Since installing my Telkom ADSL line in May 2015 I've only had active service totalling abt 5weeks, if I add it all together.</p> <p>The line has been off for much longer than on .After reporting an outage ,they could take up to 4 weeks before the fix it ,only to crash after a few days .I have to pay Telkom and MWEB for a non existing service .</p> <p>I've reported another fault 3 weeks ago .I only received an sms yesterday stating that a service request was logged .</p> <p>Come on guys -this is ridiculous .!!</p> <p>Isn't charging for a service not rendered actually ***** !.</p>