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Brent C

1 reviews | Active since Mar 2013

08 May 2016, 10:08

More bad service from Telkom May 2016

<p>My Telkom fixed line is not working. I logged a fault two weeks ago. During this week I tried to escallate the fault via Telkom Chat. Unfortunately I did not get the name of the agent who helped me. I was assured that a technician had worked on my fault 'as recently as yesterday'. &nbsp;Whe I asked for the fault to be escallated I was informed that it is now at 'the highest priority'. When I asked for reference number to confirm the escallation, the chat was terminated by the Telkom agent.</p>

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Replies (2)
Telkom
Telkom's reply08 May 2016, 15:17
Official

Hello Norwoodcomplaint

 

We apologise for any inconvenience caused. 

We have tasked our team to investigate and provide feedback as soon as possible. Contact will be made should we require any information. 

Please contact us via email: *** for any further queries. 

Your ref: SM231306

Regards.

 

Hazel

Telkom Social Media Team

BC
Brent C's update21 May 2016, 13:50
Reviewer Update
Telkom line was restored, but line is now noisy and adsl speed is half what it was before the line went down. I was phoned by Telkom call centre to hear if issues was sorted out, and I mentioned that it was not. Another technician was sent out. That technician worked on the box and then phoned me on Telkom line to say the issues was resolved. When I pointed out to the technician that the issue was clearly not sorted out, since the line was still very noisy (which he acknowledged), he said he'd continue to identify the issue. I never heard from the technician again and 3 days later I received an SMS from Telkom saying my fault has been restored. So I had to log a new fault. So the terrible service continues.