Months Without Internet

<p>On the 2nd of February 2017 i reported to telkom that i do not have internet connection. Within that week they sent out a technician to come and check the calbes on the property to see if the problem lies with us. At the end of it all it came down to being a cable fault on their side with the cable goign to the exchnage. Up till nthen the service was amazing. I then come home to find the cable that he was working on is still hanging half way donw in my yard and the technician has still not come to put the cable back the way he found it. I then left Telkom for a month knowing that they are busy and that they might be on the job. However i then phone the call centre to check the progress of the fault which was sime time in the beginign of April, the call centre agent infirmed me that there has been no technician assigned to the cable problem on their side as of yet and that they will escialte it, of which he gave me an escilated reference number. </p> <p> </p> <p>Today is the 4th of May and i still dont have internet. I phoned in again today and the agent has informed me that the last technician was out on the 2nd of April. During all this my account is still being debited with my mounthly amount yet i am 3 months without internet.</p> <p> </p> <p>It seems that they have forgotten about the issue and leaving it. The service is really terrible. I understand that is may be a major job but nothing was done until i phoned in to query about the issue. So they jus tleft it for a whole month.</p>