Months with no help from Telkom

<p>I moved into a new home at the end of March 2016. A month before that I filled in all the required paperwork to take over the Telkom line of the previous owner. All appeared to be going well. ONce we had moved in we needed to moved our internet/data line from telkom to Afrihost who was our previous service provider. I called Telkom....no problem they said...I just had to email required cancellation forms and ID doc to their email address and it would take them a week or two to move the service to the holding pool for Afrihost. I eventually received a notification from Telkom on 11 April stating that it had moved to the holding pool and so I informed Afrihost. However, Afrihost said that our line was not there. So, I had to phone Telkom again....they would say the line was available to Afrihost and Afrihost could not find it ...but they would not talk to each other. At the same time our line was cut - the previous owner continued being billed for our line and had not paid it as she was unaware of it. We continued being billed for our old line. After numerous calls to 10210 they told me the only way to sort out the mess was to go to a telkom store, which I duly did. When I got to the store they said they could not help me...I had to call 10210. Sooooo frustrating. Eventually I got someone to help me who said that the billing would not transfer to our name until the data line had been moved to Afrihost. So, since April I have been phoning telkom to see what is the status of our order - and no one can help me. They all just say they don't know why the service is not activated. They promise to phone me back or email me after they have spoken to their supervisor....but they never do. I now phone Telkom at least once a week to see if someone will assist. The Telkom people are all friendly and helpful ...but nothing ever happens. It seems that there is no one I can escalate this to or who can help me. In the meantime I am paying money into the previous owner's telkom account so that she doesn't have to pay it all.. And I am continuing to pay for a line that is not mine. And I am still not using my ISP - Afrihost. One of the Telkom agents even gave me their supervisor's email address (even though he was not allowed to). The supervisor did not even bother to reply to my email. I just don't know where to go from here!! It has been such an unpleasant experience...short of cancelling our line and contract with Telkom and then requesting a new line I just don't know. This truly is Hellcom!!</p>