Months to move our line and still getting nowhere!

We have been waiting months to cancel and transfer our line as we moved recently. Each time we hear the same story and that they will contact us which never materialised! And now we apparently have to pay a service fee before the line will even be moved, an amount which we are getting billed for which the service which we have not even had access to! We use this asdl line for business purposes and my business phone runs off of the adsl, needless to say my business has come to a standstill!! Who will pay my loss of income due to your *********** staff and service, and the damage to my reputation! NO THANKS TELKOM, KEEP YOUR SERVICE PLEASE AND IF WE EVER RECEIVE A BILL FOR SERVICE NOT PROVIDED THIS WILL BE TAKEN TO THE NEXT LEVEL!!