cc
charisse.eilertsen charisse.eilertsen
1 reviews | Active since Jul 2016
31 May 2018, 15:26
Months to cancel my account and it is still not done!
Telkom, I have been trying to cancel my account with you since April 2018. I previously had a unlimited account. I then chose to port my number to Vodacom. The port was finalized in April, yet you still debit my account monthly. I called you in April and you confirmed my account was successfully cancelled and ported, yet you debited me that week. When I called in to query why you had debited me again, you told me your cancellation email box was full, that there was a backlog and that you had not yet gotten to my request. I then asked you to attend to the request and you said you could not due to the mailbox being full. You instead asked me to log it online. I spoke to Nozipho Thubelihle Makhanya who said I had to log the cancellation online. I logged it online under reference ********** 167 / ********** 6. It still is not cancelled, and you debited me again last night. How hard is this? Are you guys retards? Cancel my account and stop debiting me!
Helpful (0)
Replies (3)0
Replies (3)cc
charisse.eilertsen charisse.eilertsen's updateReviewer Update
16 Jun 2018, 20:37Telkom, I still have not received confirmation that my account with you has been closed! Usually companies are quick to try resolve a matter when the client takes it onto social media - clearly you couldnt care less. Confirm that my account is closed please and do not try debit me again!
cc
charisse.eilertsen charisse.eilertsen's update16 Jun 2018, 20:37
Reviewer Update
Telkom, I still have not received confirmation that my account with you has been closed! Usually companies are quick to try resolve a matter when the client takes it onto social media - clearly you couldnt care less. Confirm that my account is closed please and do not try debit me again!
cc
charisse.eilertsen charisse.eilertsen's updateReviewer Update
14 Jul 2018, 09:07TELKOM!!!!!! Stop debiting my account! How useless are you people? I cancelled my account months ago, I have gone onto Hello Peter about you, you reply a month ago saying you looking into it and still continue to debit my account monthly. If you debit me again I will take legal action against you. CONTACT ME IMMEDIATELY.
cc
charisse.eilertsen charisse.eilertsen's update14 Jul 2018, 09:07
Reviewer Update
TELKOM!!!!!! Stop debiting my account! How useless are you people? I cancelled my account months ago, I have gone onto Hello Peter about you, you reply a month ago saying you looking into it and still continue to debit my account monthly. If you debit me again I will take legal action against you. CONTACT ME IMMEDIATELY.
cc
charisse.eilertsen charisse.eilertsen's updateReviewer Update
14 Aug 2018, 16:18Good day Telkom,
RE : Cancellation of my contract ********** 167 / ********** 6
I am disgusted in the service I have received. I have been asking Telkom to cancel my contract since March 2018, and yet you continue to try debit my account, and send me invoices.
This after I was told by THREE different mamangers that you would cancel my contract. (Nomxolisi Cele, Ntshidiseng Sekati and Nonhlanhla Nkala all advised me my contract would be cancelled and admitted to your error).
My suggestion is now simple :
• Send me a formal letter, off a Telkom letterhead, confirming you have cancelled my contract, that I do not owe you any money, and that IN WRITING you confirm that this will not impact my ITC records.
• STOP DEBITING MY ACCOUNT
• STOP SENDING MY INVOICES
Should I not receive the above, I will advise my attorneys to proceed with the case we have now put together against Telkom.
Recap of events:
• First cancellation form to you was early March, submitted by Benmore Cellucity.
• Second cancellation letter : 23 March 2018 where we were advised your cancellation pool was too full and asked me to rather log it online.
• The cancelation was subsequently logged online under reference ********** 167 OR ********** 6
• Still not done, I went onto Hello Peter on the 31st May
• Telkom rep**** on Hello Peter under reference A ********** 1 on the 11 June 2018 advising me that they would resolve and cancel my contract.
• By the 14th of June you were still debiting my account so I went onto Hello Peter again.
• By the 15th of July you still had not resolved the cancellation and so I went onto Hello Peter again. (as well as Facebook).
Kind Regards,
Charisse Roscoe Eilertsen
cc
charisse.eilertsen charisse.eilertsen's update14 Aug 2018, 16:18
Reviewer Update
Good day Telkom,
RE : Cancellation of my contract ********** 167 / ********** 6
I am disgusted in the service I have received. I have been asking Telkom to cancel my contract since March 2018, and yet you continue to try debit my account, and send me invoices.
This after I was told by THREE different mamangers that you would cancel my contract. (Nomxolisi Cele, Ntshidiseng Sekati and Nonhlanhla Nkala all advised me my contract would be cancelled and admitted to your error).
My suggestion is now simple :
• Send me a formal letter, off a Telkom letterhead, confirming you have cancelled my contract, that I do not owe you any money, and that IN WRITING you confirm that this will not impact my ITC records.
• STOP DEBITING MY ACCOUNT
• STOP SENDING MY INVOICES
Should I not receive the above, I will advise my attorneys to proceed with the case we have now put together against Telkom.
Recap of events:
• First cancellation form to you was early March, submitted by Benmore Cellucity.
• Second cancellation letter : 23 March 2018 where we were advised your cancellation pool was too full and asked me to rather log it online.
• The cancelation was subsequently logged online under reference ********** 167 OR ********** 6
• Still not done, I went onto Hello Peter on the 31st May
• Telkom rep**** on Hello Peter under reference A ********** 1 on the 11 June 2018 advising me that they would resolve and cancel my contract.
• By the 14th of June you were still debiting my account so I went onto Hello Peter again.
• By the 15th of July you still had not resolved the cancellation and so I went onto Hello Peter again. (as well as Facebook).
Kind Regards,
Charisse Roscoe Eilertsen