Months past the original installation date and still no action

The telecommunication monopoly pariah strikes again.

It's been close to 3 months since I app**** to have an internet line to be installed at the new property I'm renting in Witbank.

The first step completed was to hand in my application forms at the Highveld Mall Telkom Store. This is where the first problem came to light. The store staff never processed my application, I only learned of this after calling Telkom to find out what the status of my line installation was.

I then requested to have it installed and was placed at the back of the installation queue again (Thank you Telkom Highveld Mall /s). I got an SMS and lo and behold, they somehow thought I wanted a line installed at my previous physical address(!?). After clearing this up, I was scheduled for installation on the 13 February (a month and a half had passed by this point). The SMS stated a team would install anywhere between 08:00 and 16:00 on the 13 February 2018. I put in leave (ridiculous), since they couldn't specify a time that the technicians would arrive. I re-arranged my study so I had a view of the gate to be sure they didn't arrive and leave without ringing the doorbell. They. Never. Showed. Up. Not even a call was made to apologise or let me know.

The matter was then escalated, (escalation number: ********** ). I followed up relentlessly and finally, I received a SMS indicating the line would be installed on the 27 February 2018. Leave was requested and approved from my work again and everything was in place. The operator I spoke to assured me the installation date wouldn't be moved again as then they would be far outside their installation window from the time the request was originally logged.

23 February 2018. Friday night. I get an SMS and see Telkom as sender. Thinking they are just confirming for the 27th February, I am still relaxed. I then see that, no, they aren't confirming but instead have YET AGAIN moved the installation date out to the 12 March 2018!

I am extremely fed up. I am tired of being strong-armed by a sole supplier of a service. Going without internet required for study, work and leisure is taxing and buying Vodacom prepaid data to fill the gaps has been working out to be very expensive.

Telkom, get your act together and get my line installed.