Months for ADSL

Someone please assist. Empty promises are being made by your managers/supervisors. I'm being told I'll get phoned back and nothing.<br> <br> I've been struggling for months now to get a line installed and if it weren't for money already spent on infrastructure in my house I would have long cancelled.<br> <br> Shadrick/Richard started of enthusiastically, but the service soon faded and I have spent hours on heldesk calls and I'm tired of holding and waiting. It is jaw droppingly shocking how long it takes to get through to an agent.<br> <br> I'm desperate, please!!