6 months and still nothing

Referring to order no's: ***A and ***A I was promised on 22 February 2019 that our Telkom line was upgraded from 4mb/s to 8mb/s - being **** to by a Telkom consultant. Recently I only realised that this has not happened. Have I been paying for an 8mb/s line for 6 months? I have tried yet again to upgrade the line and the only thing your consultants can say is "I have escalated the issue to our technical department". Still nothing has been done. How difficult is it to upgrade a line? Nobody is competent to assist and there is no one else to talk to. Dealing with Telkom has literally always been a frustration and I have never experienced any good service from Telkom. Do you not know how to upgrade a line? I am sick of hearing "I am sorry that you are waiting" - apologies don't mean anything if nothing get's done - it is simply manipulation.