TB
Theo B

1 reviews | Active since May 2014

25 May 2016, 09:11

Monthly limit increasing without us authorizing it.

<p>We have a complaint about telkom mobile increasing our monthly limit without us authorizing our limit to increase. We now have a big bill to pay because of them doing what they like. We are not happy with what telkom mobile did. We were happy with the package we had and signed up for untill telkom decided that they wanted to increase our limit without asking us.</p>

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Replies (1)
Telkom
Telkom's reply26 May 2016, 13:20
Official

Good day

Thank you for making contact with us. Please e-mail us at *** with your ID number and affected telephone number for our team to follow up and advise.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.