Monthly issues with lines

<p>I haven't been this annoyed and frustrated in a long time. From January this year I have had to report fautly phone lines at my home almost twice a month. Either my DSL is offline, or my phone line is not working, or everything is offline.</p> <p>I am at the point where if I can take legal action, I will. I am so fed up with this and the sad part is, there is no other wireless or wired provider that can assist me with internet in my area.</p> <p>I have now been down for more than 2 weeks and all the customer representatives keep telling me, is that a technician has been dispatched and working on the problem. Then I heard following day that a technician said he couldn't gain access to the neighbours premisis, which is utterly ridiculous as the fault and pole is in the corner of my yard. I told then to let the technician phone me, which he never did. Then it took 4 technicians to figure out it is a cable fault, then it was a bulk fault, now the other line, which was working in my house, also got disconnected and has no service.</p> <p>I work in the ICT sector and I know exactly how long acquisitions and cable faults and repairs are suppose to take. Telkom either have *********** technicians or they have no idea how to maintain their infrastructure.</p> <p>I am billed every month and I pay my bills every month. My ISP is with MWEB and my line, obviously has to be with Telkom. So MWEB will bill me my entire fee even though my line has been offline for more than half of the month.</p> <p>If there were ANY other provider in my area, I would give this excuse of a "service" up in a heart beat.</p> <p>I don't even thing Telkom deserves the 1.8 stars they received, it should be a solid 0 to correspond with their "service delivery".</p>