Monthly deduction

Item: Telkom
Rating: 1
Author: Sima M

Hi I would like to launch the complain to Telkom mobile , I have 2 contracts with them first one is 99 and second is 120.00 total is 219.00 I supposed to pay , But they deducted 414.00 and now they deducted 741.00 , when I asked them I don`t get the proper answer.

they run the business like a **** , its a day ****** because it`s not the first time I experienced this from them .

Please help me.

Helpful (0)

Replies (2)

Telkom's replyOfficial

30 Apr 2018, 14:32

Hi Brigdet

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.

Interaction REF: AI***

Regards
Keagan
Telkom Social Media Team

Best regards,

Telkom's reply30 Apr 2018, 14:32

Official

Hi Brigdet

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

Interaction REF: AI***

Regards
Keagan
Telkom Social Media Team

Best regards,

Telkom's replyOfficial

21 Jun 2018, 13:08

Hi Sima,

Thank you for getting in touch with us, we apologise for the late response.

Kindly be advised that you have spend limit on the number *** has a spend limit of R250, the account is overdue with R492.83 .

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom's reply21 Jun 2018, 13:08

Official

Hi Sima,

Thank you for getting in touch with us, we apologise for the late response.

Kindly be advised that you have spend limit on the number *** has a spend limit of R250, the account is overdue with R492.83 .

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Monthly deduction

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