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shanonlutchman S

1 reviews | Active since Oct 2012

08 Jun 2016, 05:22

Monthly billing incorrect for last 4 months over charged for items i did not request

<p>I have done an upgrade in February, and every month since then I have been over bill in my invoice for my previous contract. I phoned the call centre numerous times and still no can cancel the additional charges nor reverse it.</p> <p> </p> <p>Please can someone help as every month I have to pay extra on my invoice statement?</p> <p>Official business reply:</p> <p>Good day shanonlutchman </p> <p>Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.</p> <p>Your ***</p> <p>We apologise for any inconvenience caused.</p> <p>Regards,<br /> Moenieb.<br /> Telkom Social Media Team.</p> <p> </p> <p>To add to date</p> <p>Still nothing is done!!!!!!!!!!!!!!!!!!!</p> <p>Again I got billed in my new invoice for additional chargers for data that I did not request, also there was no reversals of old chargers, it seems every month I getting ****** my Telkom.</p> <p>It’s getting really frustrating. I will open a case for ***** if this is not resolved in 48hrs.</p> <p>This is my final warning.</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply08 Jun 2016, 09:12
Official

Hi shanonlutchman

Sorry for the inconvenience caused. This matter will be escalated for urgency and our consultants will be in contact.

Thank you for your patience thus far.

Regards,
Moenieb.
Telkom Social Media Team.