Monthly billing incorrect for last 4 months over charged for items i did not request
<p>As per below I was promised that this will be escalated and fixed today date nothing is done.</p> <p> </p> <p>Once again false promises were made to me.</p> <p> </p> <p>Official private business reply:</p> <p>HI shanonlutchman</p> <p>Thank you for making contact with us and bringing this to our attention.</p> <p>We can confirm that the request had in fact been tasked to our team to attend and advise accordingly. We do apologise for the delay. Please be assured that we have escalated the query and we have requested feedback be provided as soon as possible.</p> <p>Ref:AI ********** </p> <p>Regards<br /> Keagan <br /> Telkom Social Media Team</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>=============================</p> <p> </p> <p> </p> <p>Absolutely nothing has been done, I have received my latest statement and I still being billed for the 1 X Add on Internet bundle R349.00</p> <p> </p> <p>Telkom has been deducting this amount every still month and I have not subscripted to it nor do I receive the data.</p> <p> </p> <p>Please reverse the chargers and correct my invoice.</p> <p> </p> <p> </p> <p>Below is further correspondence with respect to my complaint.</p> <p> </p> <p>To date there is nothing done.</p> <p> </p> <p>All I received was false promises from Telkom time and time again.</p> <p>It seems that Telkom is in the ***** business.</p> <p> </p> <p>----------------------------------------------------------------------------------------</p> <p>I have done an upgrade in February, and every month since then I have been over bill in my invoice for my previous contract. I phoned the call centre numerous times and still no can cancel the additional charges nor reverse it.</p> <p> </p> <p>Please can someone help as every month I have to pay extra on my invoice statement?</p> <p>Official business reply:</p> <p>Good day shanonlutchman </p> <p>Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.</p> <p>Your ***</p> <p>We apologise for any inconvenience caused.</p> <p>Regards,<br /> Moenieb.<br /> Telkom Social Media Team.</p> <p> </p> <p>To add to date</p> <p>Still nothing is done!!!!!!!!!!!!!!!!!!!</p> <p>Again I got billed in my new invoice for additional chargers for data that I did not request, also there was no reversals of old chargers, it seems every month I getting ****** my Telkom.</p> <p>It’s getting really frustrating. I will open a case for ***** if this is not resolved in 48hrs.</p> <p>This is my final warning.</p> <p> </p> <p> </p> <p> </p> <p>Hi shanonlutchman</p> <p>Sorry for the inconvenience caused. This matter will be escalated for urgency and our consultants will be in contact.</p> <p>Thank you for your patience thus far.</p> <p>Regards,<br /> Moenieb.<br /> Telkom Social Media Team.</p> <p> </p> <p> </p>