Monthly billing incorrect for last 3 months
<p>I have done an upgrade in February , and every month since then I have been over bill in my invoice for my previous contract. I phoned the call centre numerous times and still no can cancel the additional charges nor reverse it.</p> <p> </p> <p>Please can someone help as every month I have to pay extra on my invoice statement. </p>
Good day shanonlutchman
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Good day shanonlutchman
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Still nothing is done!!!!!!!!!!!!!!!!!!!
Again i got billed in new invoice for additional chargers and data that i did not request, also there was no reversals of old chargers.
It’s getting really frustrating. i will open a case for ***** if not resolved in 48hrs.
Still nothing is done!!!!!!!!!!!!!!!!!!!
Again i got billed in new invoice for additional chargers and data that i did not request, also there was no reversals of old chargers.
It’s getting really frustrating. i will open a case for ***** if not resolved in 48hrs.