Monthly Billing

Dissatisfied with the service experience from Telkom. I'm greatly enraged and bothered by the inconsistent information given by your people or staff when probed!! or to say that is the standard for responding to your customers by toiling on their emotions and messing up credit profiles when it comes to billing?? Either your billing system is flawed or your staff cannot explain to the customer?! which should be basic product knowledge to be understood. I took the account with Telkom and it has been the worse decision after visiting your Clearwater Branch several times and calling the contact centre my word, is there anyone who knows what is happening?? I am shocked to be given omitted information at my expense. After making the enquiry to pay the account in October on the 31 I was informed at the branch where I took the contract I must pay 445, then to realise on the 13 November my services were cut off because I owe 2444. Where is the itemised billing statement expected to me as consumer monthly? And why am I not given correct information when I enquire? Your staff members yesterday provided 2 different reference numbers for payment and one was incorrect why so much incompetence? Seemingly there is an element of monopoly and what makes the experience tooth extracting is the lack of knowledge and evasiveness your staff and its really frustrating?? 1. Why was I told I must pay 445? 2. Where is the 2444 coming from excluding the so called Debit order fee you charge to toil around poor south Africans? when cash payments are made because of your unreliable Debit Order System you charge 200 I get but what happened after getting incorrect information at the branch? 3. Why can we not get thorough explanation of the billing statement? 4.If the debit order runs why can’t your collection system be on the day or date? The most illogical foolishness to be told you owe 2444 end of November before pay date baffles me when I need to activate my service now. Asking about my services being cut off thus speaks to what is due before the pay date. I simply want to know what I'm suppose to pay in October to be connected after getting incorrect information or do I say erroneous billing system on what was due in Oct. Putting salt to the wound after paying, the so called 1250 which I struggled to get after calling relentlessly and having payed the 445 I must wait for 3 days to be connected. Your market share will drop and competitors will come but you must remember the points highlighted if you don’t get it right. Service is about the experience and trust built with the brand and now I'm joining the people whom have been mistreated by Telkom. I scored 1 because there was no option for zero!!