Month to month line suspended but still being charged

we have been telkom adsl customers for 7 years plus. we have been on a month to month basis ever since the start, we have never had any contracts or devices on contract with telkom.

We did not make a payment for January 2019, thus owing two installments at the end of Feb. the service was suspended in February due to the missed payment, which I completely understand. We were going to try to get the account up to date this month (make a double payment for Jan & Feb), so that we can make use of the service & data again. upon requesting the statement, we received an invoice claiming we owe 4 month's payments. we then noticed that on the invoice we have been billed for March and April as well. we did not have any service for these months, we obvisouly coulndt have used any data or make use of any of the services as it was suspended.

we then contacted telkom accounts to query why we were billed for these two months. the guy confirmed we are on a month to month basis and not a contract, but he said that we still need to pay for the past two months as Telkom is crediting us with the service even though we cannot make use of it. that does not make one bit sense at all. i understand that would we have been on a contract then we would be billed BUT WE ARE NOT, and working for an financial instituation I know how any month to month service is supposed to work. the guy did not however understand what I was trying to explain. he gave me an option to pay of the 4x month's invoice in 3 months, asking that we pay 40% now and 30% next month and the month thereafter, together with the R1000 pm we will still be billed for in the next two months and then only after three months when the account is paid up to date will the service be restored. so you want us to arrange to pay off for 2 months we didnt have service, over a three month period so that we can still be billed for three more months of no service and then only restore the service after so that we can again use something we have paid for for 5 months with no service?? i have never heard of such a thing. upon searching for similar issues online i found that you have various complaints online for the same issue, to which it seems telkom doesnt give a **** about as the issues are not even answered on the numerous threads. I would like to state that I WAS NOT AWARE OF THIS, WAS NEVER MADE AWARE OF THIS AND IF I WAS I WOULD NOT HAVE SIGNED UP. Secondly, We never signed any terms and conditions explaining or stating this.

i want to know how this issue will be resolved as I refuse to pay for a service not received.

i am happy to pay for Jan & feb as i had usage in those months until the service was suspended, but WILL NOT pay for any further months of no service.

I am left with no options as apparently I cant even cancel this service without the account being up to date, so you are really making it impossible to resolve. PLEASE MAKE THE THE NECCESSARY ARRANGEMENTS TO RECTIFY THIS ISSUE

thank you AJ