Month to Month Contract

Took out a month to month Data sim card contract, which cost R199.00 per month.<br> 1. They added a billing fee of R17.00 which i never opt for. I requested them to remove it many times but it has not been done and I have been paying them for the last 3 months the wrong amount. Still not resolved<br> 2. Completed a cancellation form on 6/10/2015 and until now it has not been done. I went to the Pin elands branch and they informed me that they only do cancellation via telephone(which so stupid). The staff was so un-friendly and rude, never once listen to my problem, this person was only concerned about there processes which I must abide to. I then went again today and the same person told me that the contract is loaded as 24 month contract, i showed her the brochure which clearlly states data sim card is month to month. Also this person said that they do not keep any record of contracts. what a load of bull. she promised last week someone will call me but no-one has. It has really been a nightmare to get Telkom to fix this issue.