Month long delivery wait and 4 credit Enquiries

Good day

I placed an order on the Telkom website on the 6th of April and till date I have not received the device. They also did 4 credit enquiries, 3 on the 6th of April and 1 on the 14th of April. I did receive no communication from them, only sms that says my parcel is out for delivery with a tracking number and a link that is not working. It didn't even specify which courier service they will be using. Then on the last day I call to enquire and find out that my order is with which courier company. Only to find that the courier company keeps trying to deliver at my home address when I SPECIFICALLY gave them my work address as I am not home all day. As a final straw I called 10213, the last time I game them my correct delivery address, was told it will be delivered in 3 to 5 working days- NOTHING, no communication whatsoever. I tried calling again today 10213, got through to a Miranda who kept saying my line is poor which was an absolute lie. I have been a loyal customer at Telkom for a very long time and I am absolutely disgusted with the treatment. I didn't anticipate waiting for almost a month for a device that requires 4 credit enquiries and will remain on my credit profile for a long time. Something needs to be done about the incompetence of all your staff, from sales to the call centre and even the couriers you use.