Month Later - Issue still not resolved

At the start of December with the load-shedding we had been experiencing problems with our landline and Wifi, it was explained that the load-shedding may affect the lines but that it was intermittent and wouldn't persist. Two weeks later, we contacted Telkom and informed them that the problem did not resolve by itself, the consultant we spoke to then logged a fault ***4 (14 December 2019). It is now a month after the initial problem and two weeks after the fault was logged, and today Telkom tells us we have to wait for fiber to be set up in our area before we will be able to make use of our lines again. This is utterly ridiculous and pathetic service. From the consultants you speak to on the phone, to the sales people in store, to the technicians who don't know what it is they're doing, Telkom service is very poor. How are they allowed to get away with giving service like this and still expect us to pay our bill at month end? I am very dissatisfied because we have not been able to make use of the WiFi or the landline phone for more than a month and it feels like Telkom does not want to help at all... Please get our lines working so we can make use of the service we're paying for Telkom