Month and a half to Move a wifi line within Illovo

Moved flat on 1 September, so in Mid-August, used the Telkom online facility to apply for a shift of internet line from my old flat to my new flat (both in Illovo, JHB). Didn't hear anything for two weeks, so waited half an hour on their call center to check the status of the request, then told that the \online facility doesn't work". So I app**** for a line moval date manually"