Month and a half of waiting for line installation and then technician has excuses for installation

<p>We app**** for our telkom line to be installed 18/08/2016. Eventually after after waiting and waiting for the technician to come and do the installation he arrived at the farm on 29/09/2016. Which is already a too long and unacceptable waiting period. On his arrival I had asked my workers to phone me so that I could go home as it is month end and I also had a few errands to run. They did phone me immediately after he stopped and informed me that he climbed back in his car and said he would phone my husband later. After I phoned the sales department to lodge a complaint the technician did phone to tell my husband that he was not going to install the line as we are to far from something and we can't have a adsl line on the farm. The best part of it is, the line is already there. It has been on the farm for quite some time and as a matter of fact that line was a perfect working adsl line for the family that was living in the house before. I do think that it is completely unacceptable for telkom to 1 make us wait for a month and a half for installation in the first place. And secondly for a technician to decide that he will not do the work. So without any line and any responses from the sales department I am still sitting. </p>