month 3 and still no resolution

I have two Telkom case numbers: ***0 and ***7 as well as an online reference SM98875. I have been into the local Telkom shop twice and have contacted all possible avenues 081 180, Telkom mobile online, call me back, 081 128, etc. And to this day none of them have offered a solution to the outstanding problem lodged in April 2015. They keep saying that it is with the back office and none of them have contact with the back office. Telkom promise to phone me on Monday, even William Manqoba promised to phone on Monday but nothing is materializing. I would definitely not recommend Telkom Mobile for any of your personal usage unless you want terrible service.