Monopoly player.... Do what they want

The story of service delivery from Telkom….. In July, the account holder called Telkom to cancel the data portion of the line. He was told that it will take a month for this to be done. One month later the whole entire line (voice, adsl and data) was cancelled. The account holder was traveling at the time but did call Telkom to set up a new line. They were not able to get hold of him. I called Telkom on numerous occasions telling them to contact me as I am home and can oversee the installation. They refused. Finally after 4 weeks of fighting, Telkom had come to install the line. However only the voice line was installed and not the adsl line. We called and was told that the order for the adsl line is pending. We called the next morning and were told that the broadband number was not generated, the error will be rectified in 24 – 48 hours. It has now been 72 hours and Telkom cannot tell me when the error will be fixed. We have been offline for 5weeks now, please can someone prioritise this and have it resolved.