Monopoly of Fixed-line infrastructure Poor service

Ordered a move of DSL line from old House to my new house on the 17th June. I Called on the 19th June for update and after 3 attempts and being on hold for more than 20 minutes, eventually got through to an operator who says the internet logged request was not logged on the system. They had to manually log the request.Received SMS that move was logged with a reference number. Msg relayed that no installation date was available yet. Called again on the 25th for an update and still no date available. Agent assured me \someone"will call me. received an SMS on the 29th that install date set for the 03 July between 07:30 and 12h00. Telkom called to confirm on the 2nd July so that someone was at home for the 3rd. Took leave on the 3rd. waited until 12:30 and no technician came. called call centre only to be told that technician was at box to test lines and jumpers or some technical thing and will tell me what next steps are. @14:20 receive next sms that next install date is set for 15 July 07:30-12:00. work days lost"