Monopoly and the lack of service delivery.

Telkom........... I have been without adsl since 31st December 2017. I have phoned on 3 different occasions to find out when a technician will be coming out to fix my line. The operator says the fault has been logged and the techs will call me to come and fix thr problem.

Yesterday 09/01/2018 and the consultant tells me that fault i logged on the 31st has been sorted out and fixed yesterday. Surprized i ask her to check my line and low and behold it doesn't ****in work.

I phone telkom again today wasting my cell phone bill because now not only does the adsl not work the landline doesnt work either. I spoke to Siphile and she gave me a reference no ********** 41. I explained the story all over again, she then says all she can do is relog the first complaint, Telkom SA: Dear Customer, This is a progress update from Telkom SA. Fault 216CRK311217 for Service ID ********** 178. Your fault is in hand with our technical repair division. Please do not reply to this SMS. Telkom

I then asked her can she see who the tech was that apparently came and fixed my problem yesterday and the answer was "yes i can see the techs name" but she cant give me the details so i can call him. She has to report it to him that it was not done.

I then asked this "if i dont pay my telkom account for the last ten days what will happen at the end of the month" her answer was "Telkom will cut your line until it is paid" and i said to her is it fair that i pay for for a service that i cant use but i must pay the full invoice?

Her reply to me was that i will be re-emberced for the days i didnt have adsl. Hahahahahah what the **** ever. In the last 8 months i have had a minimum of 1 full week were the adsl has not worked. I have the reference numbers to prove it.

I have an issue every time a tech works on the telkom box my adsl seems to go down. The invoice gets sent via sms, email, and all other possible means. Never once have i had a rebuit or and discount for non usage.

It is no surprize that a Monopoly of that size is less gives than a **** for customer service. I cant begin to explain how angry i am at this bull**** service, not mention the first custmer liason that i spoke to put the phone down as she could not answer one question i had for her. Let alone asking to speak to a manager is like to finding a Coelacanth.

Well Telkom you dare ask me to refer a friend or family member, buck uo your ideas and customer service and maybe i will reffer someone to you.

Peace and Love.